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Colin Kiviaho | Partner
613-667-9352 ext 224

Darcy Zwetko | Partner
613-667-9352 ext 223

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Head Office:
170 Laurier Avenue West, Suite 400
Ottawa ON K1P 5V5

Accessibility for All at Elemental Data Collection Inc.

Elemental Data Collection Inc. is committed to excellence in serving all clients including people with disabilities.

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

We will communicate with people with disabilities in ways that take into account their disability.

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (client appointments), Elemental Data Collection Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at reception.

Upon request, we will provide our firm’s Customer Service Accessibility Policy.

Accessibility Feedback

In compliance with the Accessibility for Ontarians with Disabilities Act, Elemental Data Collection Inc. will provide information regarding accessible access to our information, services, and work site. Individuals who wish to provide feedback regarding Elemental Data Collection Inc.’s accessibility can submit information in the following ways:

Elemental Data Collection Inc.
170 Laurier Ave. West, Suite 400
Ottawa ON, K1P 5V5
613-667-9352 ext. 400
Attention: HR Manager

Elemental will ensure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.  All feedback, including complaints, will be directed to Human Resources. Individuals can expect to hear back within five (5) business days.

Any personal information is collected pursuant to Ontario Regulation 429/07, the Accessibility Standards for Customer Service and will be used strictly for the purpose of responding to your feedback. Clients can expect to hear back from us within 10 working days.